Sorry, but we have closed our business

Southwest Decor

Our Guarantee & Return Policy

Our motto at SantaFeDecor.com---"Make sure that everyone knows they can trust us."  We accomplish it by helping our visitors and customers find what they want. We also do that by giving great service and making sure our customers are satisfied with that service even if it costs us a little money.

Because we are closing out this website, all sales are final except those with defective product. If something should arrive in defective condition, please call us for an RMA (Return Authorization Number). That way we can track your return and make sure your credit card is credited for the amount of the product purchase. Shipping is non-refundable.

14-Day Return Policy on Defective Products
All we ask is that you:

1. Carefully unpack and inspect your order without damaging any manufacturer's packaging. If the product is found to be defective, we will replace that product with a non-defective product at no cost to you or refund your purchase if it is no longer available.
   

2. Once you have followed these steps, email us or, call us at 1-505-892-2771  a return authorization number (RMA#), please write the return number on the outside of the box, just above the address.
   

3. Once your package has arrived in our warehouse, we will quickly replace or product or issue a refund.
   

4. Return the item in the original shipping material. If you receive several items in a large container, please email or call us for instructions on packaging to ensure that it arrives back to us in its original condition. Please take extra care with fragile items.
   

5. If you receive damaged items caused by the shipping company, immediately notify the delivery person at the time of delivery or call UPS at 1-800-742-5877 to notify them of the damage. That way we can submit a claim for the damage and get another piece shipped out to you right away. Our desire is for you to be able to complete your home decorating as quickly as possible.