Our Guarantee & Return Policy
We have one motto at Santa Fe Decor---"Make sure that everyone
knows they can trust us." We accomplish it by helping our visitors and
customers find what they want. We also do that by giving great service and making sure our
customers are satisfied with that service even if it costs us a little money.
We guarantee your satisfaction with the products you order from us. If you are not
satisfied with a purchase, call us within 90 days from the day it is delivered to you,
so we can send you an RMA number for tracking of your return. Non-stock special order items are not
returnable/refundable.
We stock most of the options available from our
manufacturers in the designs we carry. For those few items which we do not
stock, we provide a way you can order them through our special order
program. If you are concerned about the color or design, please order a fabric
sample or an item
that we do stock so that you can see the texture, color and design in person.
You will then be able to return that item for any reason.
If you
have ever had to drive to a large department store and stand in the return line
for 20-30 minutes, you will quickly realize this is a small price to pay to
check something out.
90 Day "No
Hassle" Return
Policy
All we ask is that you:
- Carefully unpack and inspect your order without
damaging any manufacturer's packaging. Do not throw out any packaging until you are 100% satisfied with your order.
The product must be in original condition so that we can repackage the item
and sell it to another customer. If the product is found to be defective
after use, we will replace that product with a non-defective product at no
cost to you.
- If you have followed these steps and are not satisfied
with your order, email us or, call us toll free at 1-877-553-5007 for
an RMA number for tracking of your return. Please write the return number on the
outside of the box, just above the address.
- Once your package has
arrived in our warehouse, we will quickly issue a refund.
- Return the item in the original shipping material. If you receive several items in a
large container, please email or call us for instructions on packaging to ensure that it
arrives back to us in its original condition. Please take extra care with
fragile items.
- If you receive damaged items caused by the shipping company, immediately
notify the delivery person at the time of delivery or call UPS at 1-800-742-5877 to notify
them of the damage. That way we can make a claim against them for the damage and get
another piece shipped out to you right away. Our desire is for you to be able to complete
your home decorating as quickly as possible.
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